Refund policy

Refund Policy

 


Effective Date: 12 June 2025

Company: Apex Motorsport LTD

Jurisdiction: New Zealand

 

 

 

1. 

Overview

 


At Apex Motorsport LTD, we aim to ensure customer satisfaction. Because we use third-party suppliers and do not hold stock ourselves, refund requests are subject to the return and refund conditions of those suppliers. This policy outlines how we handle refunds and what you can expect when making a request.

 

 

 

2. 

Change of Mind

 


We do not accept refunds or returns for change of mind, incorrect product choice, or if you find the item cheaper elsewhere. Please ensure you review all product information and specifications before placing your order.

 

 

 

3. 

Damaged, Defective, or Incorrect Items

 


If you receive an item that is:

 

  • Faulty or damaged on arrival

  • Not as described

  • Incorrect (wrong item sent)

 


You may be eligible for a refund or replacement.


To qualify:

 

  • You must notify us within 7 days of receiving the item.

  • You must provide clear photographic evidence showing the issue.

 


Once we assess the issue, we will liaise with the relevant third-party supplier to facilitate a resolution. This may involve a refund, replacement, or store credit, depending on supplier policy.

 

 

 

4. 

Items Not Eligible for Refunds

 


Refunds will not be granted if:

 

  • The damage occurred due to misuse or neglect

  • You failed to follow product care or installation instructions

  • The return request was submitted outside the eligible time frame

  • The product is marked as non-returnable or final sale

 

 

 

 

5. 

Return Process

 


If a return is approved:

 

  • We will provide return instructions (note: items must be returned directly to the third-party supplier, not to Apex Motorsport LTD)

  • Items must be unused and in original packaging (unless faulty)

  • Return shipping costs may be your responsibility unless the item is faulty or incorrect

 

 

 

 

6. 

Processing Refunds

 

 

  • Refunds are processed back to your original payment method.

  • Processing times may vary depending on your payment provider and the response time of the third-party supplier.

  • We aim to process approved refunds within 7–10 business days once confirmed by the supplier.

 

 

 

 

7. 

Contact Us

 


If you believe you are eligible for a refund or need help with a return, please contact us:


Apex Motorsport LTD

Email: [insert your business email]

Phone: [optional]

Website: [insert your domain]


Please include your order number, full name, and photos (if applicable) when submitting your request.

 

Apex Motorsport Limited